Lezsushop.com makes an effort to provide the best service for customers. To better solve the refund and return issue, please view the following content.
For women’s apparel and accessories:
Currently, We only accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in your order. If it is a split package order, the date you receive the final package will be the delivery date.
All swimwear, bodysuits, jewelry, and beauty products are final sale.
Return shipping is the customer's responsibility unless it was a shipping error on our part.
- Please submit your return & exchange request via contact us message box, provide with order number and tracking number, we will contact you as soon as possible.
- Once the return is received, we will email you to confirm receipt of the item.
- After inspection for quality, a refund will be processed to your original form of payment. Please allow 3-5 business days from the day we receive the returned package to process.
- You should see the refund within 10-15 business days, but times may vary depending on each bank.
For other products:
We don’t have a return policy as of now because it costs us a hefty amount when we ship the product back from the US to our warehouse. However, in most cases, we will refund to you if it meet certain criteria.
Cases that Lezsushop.com make refunds:
1. Damaged Products
If arrived product is damaged, Lezsushop.com offers a full refund or replacement.
2. Delayed Orders
Lezsushop.com offers a full refund if the total delivery time more than 45 business days. It will be counted from the date that you send the payment to Lezsushop.com
In unforeseen circumstances, such as epidemics, war, earthquake, flood, virus, storm, heavy snow, etc., the date will be different. Please pay attention to our notification email and message.
Please note that:
Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc., we will not refund you.
3. Incorrect or Missing Parts
If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product sent
- Product with the wrong color, size, etc.
- Product with a missing component
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it as soon as possible.
4. Products Out of Stock
Lezsushop.com offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
5. Products Unable to Ship
Lezsushop.com offers a full refund if the product cannot be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
6. Missing Packages
We offers a full refund if the package is missing during the delivery.
Cases that Lezsushop.com does not make refund:
1. Order Delivered
Lezsushop.com will not offer a refund or resend if the tracking info shows ‘order delivered.
2. Package Unclaimed
If package has unclaimed and returned to our warehouse finally. We shall not refund to you.
3. Cancel or Change Orders
Please note that once your order is placed it cannot be cancelled or changed and we are not able to refund you.
4. Tracking Information Alert
Lezsushop.com will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
How to request a refund:
- Send message to our message box, click here: contact us
- Mention you need to refund/ resend in the message.
- Provide order number, tracking number (if any)
- Send photos/videos of the damaged/defective product
We will reach you as soon as possible once we receive your request.
How long does it take the refund back to my account :
Lezsushop.com will process the refund in 3-5 business days, you usually will receive the refund in 10-15 days.
The money will be refunded to the original payment method. (PayPal or credit card).
If you have any questions, Please feel free to contact us. We will reply you as soon as possible.
Last updated: 01 Mar 2021