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Return and Refund Policy

Lezsushop.com makes an effort to provide the best service for customers. To better solve the refund and return issue, please view the following content.

Return

For women’s apparel and accessories:

We will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.

Return shipping is the customer's responsibility unless it was a shipping error on our part. 

All swimwear, bodysuits, intimates, and beauty products are final sale.

All orders shipped to residents outside the U.S. are not eligible for return/exchange.

For other products:

We don’t have a return policy as of now because it costs us a hefty amount when we ship the product back from the US to our warehouse. However, in most cases, we will refund to you if it meets certain criteria.

Refund

Cases that Lezsushop.com make refunds:

1. Damaged Products

If arrived product is damaged, Lezsushop.com offers a full refund or replacement.

2. Delayed Orders

Lezsushop.com offers a full refund if the total delivery time more than 45 business days. It will be counted from the date that you send the payment to Lezsushop.com

In unforeseen circumstances, such as epidemics, war, earthquake, flood, virus, storm, heavy snow, etc., the date will be different. Please pay attention to our notification email and message.

Please note that:

Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc., we will not refund you.

3. Incorrect or Missing Parts

If any of the following circumstances exist, we offer a full refund or replacement:

  • Incorrect product sent
  • Product with the wrong color, size, etc.
  • Product with a missing component

Please note that:

You don’t need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it as soon as possible.

4. Products Out of Stock

Lezsushop.com offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.

5. Products Unable to Ship

Lezsushop.com offers a full refund if the product cannot be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.

6. Missing Packages

We offers a full refund if the package is missing during the delivery.

 

Cases that Lezsushop.com does not make refund:

1. Order Delivered

Lezsushop.com will not offer a refund or resend if the tracking info shows ‘order delivered.

2. Package Unclaimed

If package has unclaimed and returned to our warehouse finally. We shall not refund to you.

3. Cancel or Change Orders

Please note that once your order is placed it cannot be cancelled or changed and we are not able to refund you.

4. Tracking Information Alert

Lezsushop.com will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

How to request a return and return:

Please contact us via the below method:

  1. Contact form: Click here
  2. Whatsapp: Click here
  3. Email: support@lezsushop.com

 We will reach you as soon as possible once we receive your request.

How long does it take the refund back to my account :

Lezsushop.com will process the refund in 3-5 business days, you usually will receive the refund in 10-15 days.

Please note:

The money will be refunded to the original payment method. (PayPal or credit card).

 

If you have any questions, Please feel free to contact us. We will reply you as soon as possible.

 

 

Last updated: 01 Mar 2021